Shipping policy
Shipping Policy for Calm Connections Network LIMITED
Thank you for shopping with us! We are committed to processing your order promptly as soon as you click the Submit Order Button.
1. Shipping
1.a) Standard Shipping
- We ship to most countries worldwide via standard shipping for free.
1.b) Expedited Shipping
- Expedited shipping is available for a fee of $24.90.
1.c) Estimated Delivery Time
- Upon placing your order, you will receive an approximate delivery time based on item availability.
- Delivery dates are approximate and provided for guidance only. Actual delivery dates may vary.
2. Shipping Procedure, Tracking Number, and Insurance
2.a) Delivery Timeline
- Our delivery timeframe is divided into two parts:
- Processing Time: 1-3 business days
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Shipping Time:
- Standard Shipping: 7-21 business days
- Expedited Shipping: 4-7 business days
2.b) Tracking Your Order
- Once your order has shipped, we will send you a tracking number via email. It may take 1-2 days for the tracking number to update online.
2.c) Insurance
- All orders are insured against loss. In the unfortunate event your item is lost during transit, please contact us for a full refund.
3. Returns, Refunds, and Exchanges
3.1 Returns
- We accept returns on most products within 14 days for items that HAVE NOT BEEN USED, WORN or ALTERED, and must include ALL tags and/or stickers attached along with the original sale receipts.
3.2 Exchanges
- All exchange requests must be received in our office within 21 days of receiving your order.
- If your desired replacement item is unavailable, we will help you find an alternative or process a refund if the item meets our return policy.
- Special offers are not refundable or exchangeable.
- Exchanges for size issues can be made only once for the same item purchased.
3.3 Returns and Exchanges Procedure
- To return or exchange your order, it must be unused and in its original condition, returned within 30 days from the delivery date.
- Keep proof of posting and insure your return shipment, as you are responsible for the goods until we receive them at our warehouse.
- In the event of a dispute, retain proof of sending. Without it, we cannot process an exchange if the returned items are not received.
- All returns must arrive at our office within 30 days of receiving your order. You bear all return shipping costs.
- Refunds will be processed within 14 days of us receiving the returned product and will be issued via the original payment method (original shipping charges are non-refundable).
- For exchanges, we will ship your desired product within 14 days of us receiving the returned product according to our shipping policy.
4. Damaged or Defective Goods
4.a) Commitment to Quality
- We conduct several quality checks before product shipment.
4.b) Reporting Damages
- If you receive a damaged or defective product, please contact us within 14 days to be eligible for a free exchange or full refund.
- Refunds for damaged or defective products will be issued within 14 days of receipt and processed via the original payment method.
5. Events Outside Our Control
- We are not liable for delays or failures in performance caused by events beyond our reasonable control (e.g., fire, flood, severe weather, acts of terrorism).
6. Entire Agreement
- This Shipping, Returns & Exchanges Policy and other notices on our website comprise the entire agreement between us relating to the purchase and supply of products.
7. Contact Us
For any questions regarding our Shipping, Returns & Exchanges Policy, please feel free to contact us:
- Trade Name: Calm Connections Network LIMITED
- Phone Number: +44 7785294320
- Email: MauriceDavid82698@outlook.com
- Physical Address: 9 Felix Lane, SIBLE HEDINGHAM CO9 5ED, United Kingdom
Customers will only be charged once for shipping costs (this includes returns); no restocking fees will be charged for the return of products. Thank you for your understanding and support!